terms and conditions

About us and these terms

These terms and conditions (algemene voorwaarden) apply to every offer from, and agreement with, YBS Lifestyle Coaching, a trade name of Arrfa Amsterdam:

“You” means the client, and for clients aged 16 or 17 also the parent or guardian who gives permission. We send you these terms before you agree to a program, and you can save or print them from this page at any time.

What we offer

• Free consultation: a no-obligation call, booked through our website, to discuss your intake form and goals.
• Programs: Body, Mind, Future and Have It All. Each program includes a personalised lifestyle program delivered as a PDF, plus support at the level agreed in your offer: daily or weekly messages, weekly check-in calls, or check-in forms.

We coach clients from 16 years old. Our coaching covers lifestyle topics such as habits, routine, nourishment, movement, sleep, mindset and direction. It is not medical treatment (see Health and safety).

Offer and agreement

After your consultation we send you a written offer by email or WhatsApp. It states the program, the monthly price, the start date and the support included. The agreement starts when you accept that offer in writing (for example by replying “I accept”). We then confirm the agreement by email or WhatsApp.

Minimum term and cancelling

• Every program has a minimum term of 3 months from the start date. During these 3 months you cannot end the program early, except through your 14-day right of withdrawal (see Refunds & cancellation) or if we fail to deliver what we agreed.
• After the 3 months, your program continues month to month until you cancel it.
• You can cancel at any time. Your program then ends at the end of the monthly period you have already paid for, so your notice period is never longer than one month. If you cancel during the first 3 months, your program ends at the end of the third month.
• You can cancel by email or WhatsApp. We confirm your cancellation in writing.

Prices and payment

• Prices are in euros and include 21% VAT (btw).
• You pay monthly in advance. At the start of each monthly period (counted from your own start date) we send a payment request by PayPal, Tikkie or bank transfer, whichever you prefer.
• Body, Mind and Future cost €200 per month. Have It All costs €350 per month.
• Your first monthly payment consists of a program fee for creating your personalised PDF (€150, or €250 for Have It All) and your first month of coaching (€50, or €100 for Have It All). Every following monthly payment is for coaching.
• Please pay within 7 days of the payment request.
• If a payment is late, we send you a free reminder giving you another 14 days to pay. If you still haven’t paid after that, we may charge statutory collection costs and statutory interest, as the law allows (art. 6:96 and 6:119 Dutch Civil Code). We may pause the coaching until the payment arrives.

Your 14-day right of withdrawal

Consumers have the right to withdraw from an agreement made at a distance within 14 days, without giving a reason. If you withdraw in time, the whole agreement ends, including the 3-month minimum term. How this works for our programs, including what happens once you have received your personalised PDF, is explained in full on our Refunds & cancellation page, together with the model withdrawal form.

Calls, rescheduling and missed sessions

• You can reschedule or cancel a call free of charge up to 12 hours before it starts.
• If you cancel within 12 hours, or don’t attend, the call counts as used and is not made up or refunded.
• If we need to cancel or move a call, we offer you a new time, and you never lose a session because of us.

Health and safety

We are not doctors, dietitians, psychologists or other licensed healthcare professionals, and we hold no formal qualifications in nutrition, coaching or fitness. Our coaching is general lifestyle guidance. It is not medical advice and does not replace a diagnosis or treatment from a qualified professional.

• Please see your doctor (huisarts) before you start if you have a medical condition, take medication, are pregnant or breastfeeding, have or have had an eating disorder, or have mental health concerns.
• Always follow your doctor’s advice over ours, and tell us straight away if your health changes.
• Stop any exercise or change that causes pain, dizziness or distress.
• In an emergency, call 112. For urgent mental health support, contact your doctor (huisarts) or the doctor’s out-of-hours service (huisartsenpost).
• We may pause or end the coaching if we believe it is not safe or suitable for you. Any period you paid for but did not receive is then refunded.

Clients aged 16 or 17

We coach clients aged 16 or 17 only with written permission from a parent or guardian. The parent or guardian agrees to these terms on the client’s behalf, gives consent as described in our privacy policy, and is responsible for payment. We may contact the parent or guardian about the agreement and payments. We do not coach anyone under 16.

Results

Everyone’s body, life and circumstances are different. We guide you with care and commitment, but we cannot guarantee specific results. Your progress depends on many factors, including how you apply the program.

Your program is for you

Your program PDF and other materials are made for you and are for your personal use only. Please don’t share, publish or sell them. The copyright stays with Arrfa Amsterdam.

Liability

If we make a mistake, our liability is limited to the amount you paid for your program in the 3 months before the event that caused the damage. This limit does not apply if the damage was caused intentionally or through gross negligence, or where the law does not allow liability to be limited. We are not liable for the consequences of information you did not share with us, or of following our guidance against medical advice.

When we can end the agreement

We may end the agreement early if payment is still missing after the reminder, if you behave abusively or threateningly, or for the health and safety reasons above. We let you know in writing and refund any period you paid for but did not receive.

Privacy

We handle your personal and health information as described in our privacy policy.

Complaints

Not happy with something? Please tell us by email at ybs.support@arfaamsterdam.com and explain what happened. We confirm receipt and reply with a full response within 14 days. We are not a member of a dispute resolution committee (geschillencommissie). If we cannot solve it together, you can take the dispute to the competent court.

Applicable law and language

Dutch law applies to these terms and our agreements. If you live in another EU country, you keep the protection of the mandatory consumer law of that country. These terms are available in English, Dutch and French. If the versions differ, the interpretation most favourable to you applies.

We may update these terms. Changes never apply to a program you have already agreed to unless you accept them.